If for any reason the customer is not satisfied with your purchase, items not damaged can be returned within 20 days of receipt of goods to be reimbursed. The changing of the defective goods can not follow this procedure: The customer must request the refund of the product and then place a new order of SHOPGOLIARD.COM.
For Return Instructions:
1 To request permission to return, the customer must send an e-mail request at firstname.lastname@example.org within 10 days from receipt of the order with the subject ” RETURN ”. In the e-mail address must be specified name and phone number of the order, order number, the names of the items that you wish to return and request compensation: change, partial or full refund.
2 The refund is made by crediting the card which he made his purchase. If the customer chose to pay cash on delivery will provide an IBAN number on which to make a repayment transfer.
3 Once we receive your return will be carried out the necessary checks and the reimbursement will be made within 3-4 working days of processing.
4 The shipment in case of ” made ” will be made at your expense.
The return of the product must be received at the offices of SHOPGOLIARD.COM within 10 days after written authorization to the Customer by the Returns department.
TERMS AND CONDITIONS
• The products must not have been washed or altered and must not show any signs of use.
• Each product must be returned with all labels, packaging and accessories provided with the order received. All products and accessories must be returned along with their original box, which is considered in all respects an integral part of the product itself and it must not have been in any way damaged and / or altered, or used as a single outer packaging.
• In the event that the customer receives defective goods, or that errors in shipments by SHOPGOLIARD.COM, is required to follow the same instructions for returns shown above by inserting “defect” as the subject of the e-mail request from the procedure. SHOPGOLIARD.COM reserves the right to request photographic evidence before allowing returns for defective merchandise and pay the shipping costs for the return of the goods at his premises.
• All returns are subject to inspection by SHOPGOLIARD.COM and must meet all the parameters listed in the return process.
SHOPGOLIARD.COM reserves the right to establish a charge of 20% of the value of the returned goods in cases where the return does not comply with all terms and conditions provided for by our returns policy.
• SHOPGOLIARD.COM reserves the right to refuse unauthorized returns. The acceptance of such returns, however, will incur a charge of 20% of the value of the returned goods.